Job Description
Job Objective
- This proposition is responsible for providing good connection with AMI Life’s customers/policyholders and handling all customers queries and complaints.
Key Roles and Responsibilities
Main Responsibilities
- Answer phone calls in a more professional manner and provide information about products and services that callers need.
- Forward customers to respective channels when they need to claim or initiate or upgrade a policy.
- Prompt response to customer queries.
- Follow-up customers and their complaints, ensuring that customer’s inquiries are attended to accordingly.
- Keep records of customer interactions and transactions. Keep record of details of customer complaints and inquiries.
- Enable to coordinate and co-operate with the stakeholders to ensure in handling the customer’s inquiries and complaints.
- Ensure customer satisfaction and provide professional customer support.
Other Responsibilities
- Maintain records in the Ticketing System and ensure all records are updated in a timely manner.
- Ability to stay calm when customers are stressed or upset.
- Keep a clean and tidy in customer service area.
- Other related tasks assigned by direct superior
Job Requirements
Experience
- Eager to learn experience in providing customer service.
- Customer service orientation
- Financial institution and Insurance Knowledge is preferable.
Competencies
- Excellent communication and presentation skills
- Excellent interpersonal and written and oral communication skills.
- English Language
- Microsoft Office Environment
Qualifications
- A bachelor’s degree is required