Job Description
Key Roles and Responsibilities
• Answer phone calls in a more professional manner and provide information about products and services that callers need.
• Forward customers to respective channels when they need to claim or initiate or upgrade a policy.
• Prompt response to customer queries.
• Follow up customers and their complaints, ensuring that customer’s inquiries are attended to accordingly.
• Keep records of customer interactions and transactions. Keep record of details of customer complaints and inquiries.
• Enable to coordinate and co-operate with the stakeholders to ensure in handling the customer’s inquiries and complaints.
• Ensure customer satisfaction and provide professional customer support. Other Responsibilities
• Maintain records in Ticketing System and ensure all records are updated in timely manner.
• Ability to stay calm when customers are stressed or upset.
• Keep a clean and tidy in customer service area.
• Other related tasks assigned by direct superior.
Job Requirements
Experience
• Eager to learn Experience in providing customer service.
• Customer service orientation
• Financial institution and Insurance Knowledge is preferable.
Competencies
• Excellent communication and presentation skills
• Excellent interpersonal and written and oral communication skills.
• English Language
• Microsoft Office Environment Qualifications
• A bachelor’s degree is required