Job Description
Job Objective
- Maintaining software systems; performing system problem-solving
- Serving as a team leader
- Supervising lower level information technology staff
Key Roles and Responsibilities
Main Responsibilities
- Monitors, maintains, and upgrades applicable technology systems in assigned area of responsibility, which includes quality assurance, problem-solving, researching user issues, performing upgrades and maintenance, and implementing system modifications.
- Writes and maintains user report programs based on the needs of internal customers.
- Supports, troubleshoots, and upgrades applicable system infrastructures.
- Analyzes business process issues and/or problems and provides consulting assistance to system users; conducts research on possible solutions and makes recommendations based on findings; develops proposals that outline feasibility and costs; suggests, designs, tests, implements, and evaluates solutions.
- Monitors and maintains systems to ensure system integrity and security, which may include: duplicating and backing up data, managing user accounts and authorizations, maintaining software security, and/or performing other related activities.
- Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
Other Responsibilities
- Provides technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions.
- Supervises technical/support staff; participates in hiring, evaluating, training, disciplining, and recommending discharge as necessary.
- Develops a variety of applications, procedures, reports, scripts, and/or interfaces. Maintains a variety of records and/or documentation for assigned area of responsibility.
Job Requirements
Experience
- Must have 3 years of working experience in Software Development Support
- English Language in proficient
- Banking and Insurance knowledge is preferable to collect workflows
Competencies
- Must have endurance over work pressure and workload
- Must good communication in workspace
- Must be active during the progressing projects
- Must try to explore or learn the objectives as work requirements in short time
- Must Learn the workflow and need to follow the department procedure
Qualifications
- University Degree in IT related field
- Relevant Project Management certification or qualification is an added advantage