Careers

Job Description

Job Objective

This job is to prepare the Agency Department to explore new potential Staffs (inbound and outbound) and maintaining existing Agents.
To provide the specialist support during screening, evaluating and business planning process with Agency Department.
To conduct performance management, controlling tasks for the Individual Agents, Individual Sales.
Prepare and supervise the reporting procedure and provide the necessary support.

Key Roles and Responsibilities

Main Responsibilities

• Day to Day responsibilities agreed with your HOD to include:
• Mange, direct and monitor insurance activities and the overall performance of the team to increase efficiency and maximise performance.
• General administration of all insurance provisions including claims services and Agent’s requirements.
• Effective liaison, support and assistance with the whole of the organization.
• Maintain and improve mechanisms for the provision of insurance, including surveying and measuring government, performance, administration and outcomes and disseminate feedback to the appropriate person/entities.
• Utilise systems to manage insurance functions, analysis and documentation.
• Direct the development of plans for insurance, including management to achieve department sales target and Agent’s sales target.
• Developing plan for Agency Department progress.
• Support to all related departments with insurance related issues.
• Subject to agreed criteria; recruitment, training, set action and target, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met.
• Reporting (content and format as agreed) on a monthly basis or as otherwise required.
• Assist in developing plans for team activities to include strategy to achieve targets
• Delegate authority and responsibility to team with supervision, accountability and review.
• Manage and maintain contact with internal and external clients/customers and agents.
• Set an example for team members of commitment, insurance management, administration standards, work ethics and habits and personal character.
• Maintain accurate records.
• Responsibly use resources and control expenses to meet budgetary controls.
• Adhere to all organisation policies and procedures.
• Interact and co-operate with all members of the organization, its agents and customers.
• From time to time you may be expected to be part of special projects as are reasonably required of your job role. You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organization generally.
• To motivate and develop a team.

Other Responsibilities

• The roles is part of the whole organization team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organization and its interests generally.
• You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organization and its Agents/Customers.
  You must obey all lawful and reasonable orders given to you and comply with the organization’s rules, procedures and polices.

Job Requirements

Experience

• At least 3 years of experience in the insurance field with the relevance experience in the sales channel or other Business Development experience in sale and marketing.
• Insurance Knowledge is preferable.
• Good understanding of insurance management, requirements and life insurance policies.
• To be able to use software.
• Ability in insurance management and the members/customers and agents relationship management.
• Leadership with ability to manage and motivate a team.
• Proven ability to coach and development others.
• High degree of integrity and honesty in all dealings.
• Excellent analytical skills, interpersonal skills, organisational and communication skills.
• Ability to work under pressure.

Competencies

• Deep understanding of business development with sale management
• Deep understanding of quantitative and qualitative performance evaluation criteria
• Experience in managing business development team
• Sales management process and performance
• Facilitate presentation skills
• Team development

Qualifications

• Prefer Business Related- Master’s Degree, Postgraduate Diploma, Bachelor’s degree
• Acceptable any University- Master’s Degree, Postgraduate Diploma, Bachelor’s Degree with the relevance experience