Job Description
Job Objective
- Design and deploy functional networks (LAN, WLAN, WAN)
- Configure and install software, servers, routers and other network devices
- Monitor network performance and integrity
- Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
Key Roles and Responsibilities
Main Responsibilities
- managing ticket queues
- determining departmental priorities
- managing IT infrastructure
- resolving software and hardware issues
- troubleshooting computer problems
- working closely with the IT department to design and maintain cloud, Windows, Unix, and other infrastructures.
- offer technical support for Windows, and cloud-based systems, and troubleshoot operational issues.
Other Responsibilities
- Maintain records and files of all documents/ checklists and ensure all relevant documents are updated in timely manner.
- Coordinate and co-operate with the stakeholders to ensure smooth operation of the workflow.
Job Requirements
Experience
- Must have 3years of working experience in network and infra support
- English Language in proficient
- Banking and Insurance knowledge is preferable to collect workflows
Competencies
- Must good communication in workspace
- Must be active during the progressing projects
- Must try to explore or learn the objectives as work requirements in short time
- Must Learn the workflow and need to follow the department procedure
Qualifications
- University Degree in IT related field
- Relevant Project Management certification or qualification is an
added advantage