Customer Service Representative

Employment Information

Job Description

Key Roles and Responsibilities

• Answer phone calls in a more professional manner and provide information about products and services that callers need.

• Forward customers to respective channels when they need to claim or initiate or upgrade a policy.

• Prompt response to customer queries.

 • Follow up customers and their complaints, ensuring that customer’s inquiries are attended to accordingly.

• Keep records of customer interactions and transactions. Keep record of details of customer complaints and inquiries.

• Enable to coordinate and co-operate with the stakeholders to ensure in handling the customer’s inquiries and complaints.

• Ensure customer satisfaction and provide professional customer support. Other Responsibilities

• Maintain records in Ticketing System and ensure all records are updated in timely manner.

• Ability to stay calm when customers are stressed or upset.

• Keep a clean and tidy in customer service area.

• Other related tasks assigned by direct superior.

Job Requirements


 • Eager to learn Experience in providing customer service.

• Customer service orientation

• Financial institution and Insurance Knowledge is preferable.


• Excellent communication and presentation skills

• Excellent interpersonal and written and oral communication skills.

 • English Language

• Microsoft Office Environment Qualifications

 • A bachelor’s degree is required