Customer Service Executive

Employment Information

Job Description

Key Roles and Responsibilities

    • Answer phone calls in a more professional manner and provide information about products and services that callers need.
    • Forward customers to respective channels when they need to claim or initiate or upgrade a policy.
    • Manage email and forward to the respective person.
    • Follow up customers and their complaints, ensuring that customer’s inquiries are attended to accordingly.
    • Manage and monitor a team in resolving complaints and inquiries.
    • Keep records of customer interactions and transactions. Keep record of details of customer complaints and inquiries.
    • Enable to coordinate and co-operate with the stakeholders to ensure in handling the customer’s inquiries and complaints.
    • Oversee the customer service process.
    • Maintain a professional and positive image for the customers in providing business services.
  • Encourages and motivates team members for quality service delivery.

Other Responsibilities

    • Maintain records in Ticketing System and ensure all records are updated in timely manner.
    • Prepare monthly report of customer’s inquiries.
    • Keep a clean and tidy in customer service area.
  • Other related tasks assigned by direct superior.

Job Requirements


    • Minimum 3 years working experience in the relevance field.
    • Experience in providing customer service.
    • Customer service orientation
  • Financial institution and Insurance Knowledge is preferable.


• Excellent communication and presentation skills

• Excellent interpersonal and written and oral communication skills.

• English Language

• Microsoft Office Environment

• Team oriented, effectively interact with peers, management, and other stakeholders. Qualifications

• A bachelor’s degree in administration or a related field.  • Relevant post graduate qualification is an added advantage